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Cancellation Policy

Your appointment time has been specifically reserved for you, ensuring that you receive dedicated care. Due to the presence of a waiting list and high demand for our services, we kindly ask that you notify the clinic as soon as possible if you are unable to attend your appointment. This allows us to make necessary scheduling adjustments and offer the slot to another patient in need.

To reschedule or cancel an appointment, we require a minimum of 24 hours' notice before the scheduled time. While we fully understand that unexpected emergencies can arise, we kindly ask that non-medical cancellations adhere to this policy to maintain fairness for all clients. Please note that if an appointment is cancelled within less than 24 hours, a cancellation fee equal to the full cost of treatment may apply.

By following this policy, we ensure that all patients receive timely care, and it helps our clinic operate efficiently. If you need to modify or cancel your appointment, please contact us at your earliest convenience.

Check-In

For initial consultations, we ask that new patients arrive at least 15 minutes before their scheduled appointment. This extra time ensures that you have ample opportunity to complete the required Patient Health Summary form. If you prefer, you may complete the form ahead of time and bring a printed copy to your appointment or send it via email to info@aloehealthclinic.ca.

For returning patients, we recommend arriving at least five minutes prior to your appointment. This helps ensure a smooth transition into your session without unnecessary delays.

Additionally, if you are pregnant, currently experiencing bleeding, or have a communicable disease, we kindly request that you notify our clinic in advance. This allows us to adjust care plans accordingly for your health and safety.

Thank you for helping us create a seamless and supportive experience for all our patients!